Arapidly growing Coloplast Wound Care business wanted to create a new global way of welling that could engage health care professionals more as equal partners than customers. Our advice was to define a position for the wound care brand that would be as easy to identify with for patients and relatives as for health carers and sales people alike. Recognizing that success in wound care is essentially measured in time by everyone involved, we summed the brand’s position up in a statement everyone could rally behind: Every day counts. As a first wave, we joined the Wound Care team in developing the GPS (Great Partnership Selling) program for sales people and their managers. .
It gives sales representitives the skills to improve their performance by bringing themselves into a more inclusive position in their encounters with health care professionals. The program has since been adopted throughout the Coloplast organisation.